Terms & Conditions

Ocanova additional terms & conditions


  • In order to reserve Similan national park entrance tickets, full names, date of birth, nationality and passport/Thai ID numbers are required before a booking can be confirmed.
  • All bookings are subject to availability.
  • All bookings must be made no later than 17:00 the day before departure.
  • All cancelations must be made a minimum of 24 hours in advance of the departure date.
  • Cancelations made less than 24 hours before departure will be classed as ‘No Show’ and charged in full.
  • In the event of illness (validated by a doctor), a 50% cancellation fee will be charged.
  • Insurance covers people aged between 1-75 years old only.
  • Pregnant women are not covered by insurance and are not permitted to partake in speedboat excursions.
  • Anyone suffering from back trouble, neck trouble, heart problems, breathing difficulties or any other serious medical complaints are not covered by insurance and are not permitted to join speedboat excursions.
  • Oceanova is owned and operated by Seastar Andaman. Seastar Andaman reserves the right to cancel or change a trip at any time due to sea or weather conditions and cannot be held responsible for any personal expenses caused.

**Customers are required to carry a copy of their passport or Thai ID card while visiting the Similan and Surin national parks.